FAQ’s

1. When will I receive my order?

Your order typically takes:

  • Handling time: 5–7 business days (Mon–Fri)

  • Shipping time:

    • USA: 7–10 business days

    • Canada, UK, Australia: 10–15 business days

📌 Total delivery time = Handling time + Shipping time
We will email you a tracking number once your order ships.

2. How do I track my order?

You will receive a tracking link via email after your order is shipped. You can also check your order status by contacting us at [email protected].

3. Can I change or cancel my order?

Yes—but only within:

  • 24 hours for weekday orders

  • 48 hours for weekend orders

After this period, your order moves into production and can no longer be changed or canceled.

4. I chose the wrong size/design. Can I return or exchange it?

Unfortunately, no. Since all items are made-to-order, we do not accept returns or exchanges for incorrect size, color, or design choices made by the customer.
Please double-check size charts and product details before ordering.

5. What if I received a damaged or incorrect item?

We’re truly sorry! If your item is damaged, defective, or incorrect:

  • Contact [email protected] within 30 days

  • Include your order number and clear photo evidence

  • We’ll issue a free replacement or full refund — no return needed

6. My tracking says “Delivered,” but I didn’t receive anything. What should I do?

Please:

  • Wait 24 hours (some deliveries are marked early)

  • Check with neighbors or household members

  • Contact your local carrier

Still unresolved? Email [email protected], and we’ll help you file a claim.

7. Do you offer refunds?

Yes, refunds are issued in the following cases:

  • Damaged/defective/incorrect item

  • Undelivered orders after 60 days

  • Partial refund (50%) after 45 days with no delivery

📌 Note: We do not refund for customer mistakes or non-refundable shipping fees.

8. Do I need to return my item to get a refund or replacement?

No. We do not require returns for damaged, defective, or incorrect items. Just send us photo proof and your order number — we’ll handle the rest.

9. Will I have to pay customs duties or taxes?

Orders to Canada, the UK, and Australia may incur import duties or fees determined by your local customs office.
Dristore is not responsible for these charges. If a package is refused due to customs, shipping fees are non-refundable.

10. What should I do if my tracking hasn’t updated in several days?

If your tracking is inactive for 5+ business days, contact the carrier first.
If there’s no resolution, email [email protected] and we’ll assist you.

Still have questions?

We’re happy to help.
Email: [email protected]
Phone: +1 (214) 321-2214
Support Hours: Mon–Fri, 9:00 AM – 5:00 PM (PST)