Refund &Returns Policy

At Dristore, customer satisfaction is our top priority. Because all of our products are made-to-order, we do not accept general returns. However, if your item is damaged, defective, or incorrect, we are happy to offer a full refund or a free replacement—no return required.

A. Returns Policy

1. No General Returns

All products at Dristore are custom-made for each customer. As such:

  • We do not accept returns or exchanges for incorrect size, color, or design selections made by the customer.

  • Please carefully read product descriptions and size charts before placing your order.

2. Why Returns Are Not Accepted

Our made-to-order process helps minimize waste and overproduction. Since we produce each item on demand, returned products cannot be resold or restocked.

If your order arrives damaged or with an error, we will gladly correct the issue.

B. Order Corrections & Cancellations

1. Corrections

To modify your order (e.g., size, design, or address), contact us at [email protected] within:

  • 24 hours for weekday orders

  • 48 hours for weekend orders

After this window, orders are processed for production and cannot be changed.

2. Cancellations

You may cancel your order for a full refund if the request is made within the same timeframe above.

3. How to Cancel

Send an email to [email protected] with your order number and cancellation request.
We will respond within 1–2 business days.

C. Refund Policy

We offer refunds in the following situations:

1. Damaged or Defective Items

  • Full refund or free replacement

  • No return required

  • Submit photo evidence within 30 days of delivery

2. Lost or Undelivered Orders

  • After 45 days: Eligible for a 50% refund

  • After 60 days: Eligible for a full refund

3. Refund Exclusions

We do not offer refunds for the following:

  • Customer-selected wrong size, color, or design

  • Incorrect shipping address provided

  • Minor color variations due to screen display differences

  • Shipping fees (non-refundable)

4. Refund Processing Time

  • Refunds processed within 5–7 business days of approval

  • Your bank/payment provider may take an additional 3–5 business days

5. How to Request a Refund

Email [email protected] with:

  • Your order number

  • Clear photo evidence (if applicable)

  • A short description of the issue

D. Exchanges & Replacements

1. Eligibility

We only offer replacements for items that are:

  • Damaged

  • Defective

  • Incorrect

Requests must be made within 30 days of delivery.

2. How to Request a Replacement

Send your order number and photo evidence to [email protected].
Once approved, we will ship a free replacement—no return required.

3. Not Eligible for Exchanges

  • Incorrect size/design/color ordered

  • Change-of-mind

4. Processing Time

Approved replacements are processed within 3–5 business days.

E. Shipping Costs for Replacements

  • Dristore covers shipping fees for defective, damaged, or incorrect items.

  • In other cases (if approved), the customer is responsible for replacement shipping costs.

F. Lost or Stolen Packages

If tracking shows “Delivered” but you haven’t received your order:

  1. Wait 24 hours

  2. Ask neighbors or household members

  3. Contact the carrier

  4. Still missing? Contact us — we’ll help you file a claim

G. Transit Damage Claims

If your order was damaged in transit:

  • Contact us within 48 hours of delivery

  • Include photos of the item and the outer packaging

  • Provide your order number

We will evaluate and issue a refund or replacement. If caused by the carrier, we’ll assist with the claim process.

H. Tracking Delays & Order Status

  • If your tracking number hasn’t updated in 5+ business days, check with the carrier

  • If your package has been in transit for 20+ business days, contact [email protected]

I. Our Commitment

We aim to respond to all refund, exchange, or cancellation inquiries within 1–2 business days.
During peak seasons, response times may be slightly longer—but we are committed to resolving every case professionally.

J. Contact Information

For support or questions, please contact:

  • Email: [email protected]

  • Phone: +1 (214) 321-2214

  • Business Address: 411 W Platts Dr, Lyman, WY 82937, USA

  • Support Hours: Monday–Friday, 9:00 AM – 5:00 PM (PST)